Effective Date: 19/10/2026
At Hardware Dukaan ("we," "our," or "us"), accessible through hardwaredukaan.in, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase products from our Shopify-powered online store.
By accessing or using our website, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
Personal Information
When you place an order, create an account, or contact us, we may collect:
- Full Name
- Email Address
- Phone Number
- Billing Address
- Shipping Address
- Company Name (if applicable)
- GST Number (if applicable)
Payment Information
Payments are processed securely through trusted third-party payment gateways. We do not store your complete debit card, credit card, UPI, net banking, or other payment credentials on our servers.
Device & Usage Information
When you browse our website, we may automatically collect:
- IP Address
- Browser Type
- Device Information
- Operating System
- Pages Visited
- Time Spent on the Website
- Referring Website
- Cookies and Similar Technologies
2. How We Use Your Information
We use your information for the following purposes:
- To process and fulfill your orders.
- To deliver products to your shipping address.
- To send order confirmations and shipment updates.
- To respond to customer support requests.
- To improve our products, services, and website.
- To prevent fraud and maintain website security.
- To comply with applicable legal obligations.
- To send promotional emails, SMS, or WhatsApp communications (where permitted).
3. Cookies
Our website uses cookies and similar technologies to:
- Remember your shopping cart and preferences.
- Enhance website functionality.
- Analyze website traffic and visitor behavior.
- Improve user experience.
You can manage or disable cookies through your browser settings. Please note that certain website features may not function properly if cookies are disabled.
4. Shopify
Our online store is hosted on Shopify Inc., which provides the e-commerce platform that enables us to sell our products and services online.
Your data is stored through Shopify's secure infrastructure and protected using industry-standard security measures.
5. Payment Processing
All payments are processed by secure third-party payment providers. These providers collect and process your payment information in accordance with their own privacy policies.
We do not have access to or store your complete payment information.
6. Shipping & Logistics Partners
To deliver your orders, we may share the following information with our logistics and shipping partners:
- Name
- Shipping Address
- Phone Number
- Order Details
This information is shared solely for order fulfillment and delivery purposes.
7. Third-Party Services
We may use trusted third-party service providers for:
- Payment Processing
- Shipping and Logistics
- Analytics
- Marketing
- Customer Support
- Email Communications
These providers are authorized to use your information only as necessary to perform services on our behalf.
8. Marketing Communications
With your consent, we may send promotional emails, SMS, or WhatsApp messages regarding:
- New product launches.
- Special offers and discounts.
- Order updates.
- Business announcements.
You may opt out of receiving marketing communications at any time by using the unsubscribe option or contacting us directly.
9. Data Security
We implement reasonable technical and organizational safeguards to protect your personal information against unauthorized access, disclosure, alteration, misuse, or loss.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Data Retention
We retain your personal information only for as long as necessary to:
- Process and fulfill your orders.
- Maintain business records.
- Comply with legal and tax obligations.
- Resolve disputes and enforce our policies.
11. Your Rights
Depending on applicable laws, you may have the right to:
- Access your personal information.
- Correct inaccurate or incomplete information.
- Request deletion of your personal information.
- Withdraw consent for marketing communications.
- Request a copy of your personal data.
To exercise any of these rights, please contact us using the details provided below.
12. Children's Privacy
Our website is intended for users who are at least 18 years old. We do not knowingly collect personal information from children.
13. External Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of these external websites. We encourage you to review their privacy policies before providing any personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements.
Any updates will be published on this page along with the revised Effective Date.
15. Contact Us
If you have any questions regarding this Privacy Policy, please contact us:
Hardware Dukaan
Address:
5th Floor, 13/1, Rathod Towers, M H Marigowda Road,
Near Axis Bank ATM, Adugodi, Bengaluru, Bengaluru Urban, Karnataka – 560029
Email: info@hardwaredukaan.in
Phone: +91 7899498889
By using hardwaredukaan.in, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
