Effective Date: 19/10/2026
At Hardware Dukaan, we are committed to providing quality products and reliable service to our customers. As we offer same-day and next-day delivery, we do not accept order cancellations. Refunds are considered only for the specific reasons outlined in this policy.
1. Eligibility for Refunds
Customers may request a refund only under the following circumstances:
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Defective or Damaged Products: The product received is defective or damaged upon delivery.
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Expired Products: The product received has passed its expiry date, where applicable.
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Wrong Item Delivered: The product delivered does not match the product ordered.
Refund requests are subject to verification by Hardware Dukaan. Customers may be required to provide photographs, videos, order details, or other relevant evidence to support their claims.
2. Refund Request Window
Refund requests must be submitted within 7 days of receiving the order. Requests submitted after this period may not be accepted, subject to applicable consumer protection laws.
Customers are advised to inspect their products upon delivery and report any eligible issues as soon as possible.
3. Non-Eligible Refund Requests
Refunds will not be accepted for reasons other than defective or damaged products, expired products, or wrong items delivered.
Refunds will generally not be provided in the following circumstances:
- Products damaged due to misuse, negligence, or improper handling after delivery.
- Products that have been altered or tampered with by the customer.
- Requests based on a change of mind or a customer no longer requiring the product.
- Requests relating to incorrect product selection by the customer.
- Requests that do not meet the eligibility requirements outlined in this policy.
These exclusions do not limit any rights customers may have under applicable consumer protection laws.
4. Refund Process
Once a refund request is received, Hardware Dukaan will review the details and may request supporting evidence or arrange an inspection of the product.
After the reported issue has been verified, we will notify the customer whether the refund request has been approved or rejected.
If approved, the refund will be processed to the original payment method within 5–10 business days. The time taken for the refund to reflect in the customer's account may vary depending on the payment provider or bank.
5. No Order Cancellation Policy
Hardware Dukaan does not accept order cancellation requests. As we provide same-day and next-day delivery, orders are processed promptly after placement and cannot be cancelled once placed.
Customers may request a refund only for defective or damaged products, expired products, or wrong items delivered, subject to the eligibility and verification requirements stated in this policy.
6. Contact Us
For eligible refund requests, please contact us using the details below:
Hardware Dukaan
Address:
5th Floor, 13/1, Rathod Towers, M H Marigowda Road,
Near Axis Bank ATM, Adugodi, Bengaluru, Bengaluru Urban, Karnataka – 560029
Email:
info@hardwaredukaan.in
Phone:
+91 7899498889
